When will payment be taken?
Once you sign up, payment will be taken via direct debit on the 1st of each month.
When will I receive my box?
Your subscription box will arrive the week prior to our monthly YouTube Live Tasting. You will receive a monthly newsletter once your subscription has been shipped, containing details of what is in that box.
What will be in the box each month?
Your box will contain 9 different Brew York beers, usually made up of 6 recent specials and 3 core beers. Every box is specially curated so you receive a diverse selection of our latest and freshest beers, with 4 beers being the 4 beers featured in our monthly YouTube Live Tasting event.
Will every box contain every special beer you do?
We will try our absolute best to include the majority of specials we release each month in the subscription box. However, here at Brew York, we like to brew a lot of specials! So sometimes, due to batch quantities or the cost of producing that beer, we won’t be able to include certain special releases.
What about State of Mind Releases?
Whilst we will always try and reward our subscribers with exclusive first access to State of Mind beers, we cannot guarantee they will always be in the box, as they are super limited (some are only a couple of barrels) and expensive beers that sometimes may push the box over its budget…..
Where do you deliver to?
We can deliver to all of the UK. There are various zones which are covered and at different rates, the main zone is all of England and Wales, then these post codes only in Scotland; DD, DG, EH, FK, G, KA (except KA27 & KA28), KY, ML, TD, AB1 to AB16. AB21 to AB25, AB30, AB39, PA1 to PA19, PH1 to PH3. Delivery to these areas is charged at £6 per order (unless free delivery has been applied). We can deliver to other areas of the UK at an additional cost which will be calculated at checkout. If you live outside this area or have any queries please email us at email@example.com and we will do our best to help you out.
How do I change my delivery address?
You can change your delivery information on your Account area of the webshop.
Is there a minimum subscription period?
Nope! You can subscribe for as little or as long as you wish, however, we do reward subscribers who continue to subscribe with a free gift every 3 months.
How do I cancel?
You can cancel any time, either by your account section online, emailing firstname.lastname@example.org or cancelling your direct debit with your bank and letting us know. If you cancel after the payment has left your account on the 1st, you will receive that month’s box as your last Drinking Outside The Box box. Once your payment has been processed, we cannot change anything.
Can I swap out a beer I know I won’t like?
Every box is carefully curated to feature a range of styles and beers to suit all tastes, all for the £37 a month price. We encourage everyone to approach every beer with an open mind in the hope of trying and enjoying something new. If you know you definitely won’t like it, pass it on to a friend or family member to enjoy! We cannot offer refunds or exchanges for single beers.
How and where can I use my Subscriber discount?
Your subscription discount changes monthly and can be found on the back page of your DOTB magazine. This discount is for use on our website and is not valid on any ‘sale’ products or ‘limited’ category beers.
What if I have a dietary requirement?
As each box is carefully curated, we cannot offer refunds or exchanges for single beers. All intolerances, allergies or dietary requirements should be considered before subscribing. All our beers that contain allergens will be clearly listed in the ingredients on the can label.
How is payment taken?
All payments are taken via Worldpay, we do not hold any financial data or card information on file. The payment provider is completely secure. You will be entered into a regular credit or debit card payment schedule.
Can I combine my subscription box beers with another order?
You cannot add extra beers or products from our webshop into your Drinking Outside The Box order, nor can we combine an order with your scheduled Drinking Outside The Box shipping. The subscription is a standalone product, and we cannot add additional products to the box. Please make a separate order if you wish to purchase additional beers or products from the webshop.
Why didn’t I receive my subscription this month?
If you didn’t receive your subscription when you should have, please check that your direct debit went through. If payment has not completed we will not send out your box. For further questions, if this happens, please contact email@example.com
How do I know when my subscription box has shipped?
You will receive a shipping notification from DHL, with tracking, when your box is on its way. You will also receive an email from Brew York the week commencing your box’s shipping, in the form of a Drinking Outside The Box subscriber newsletter, which will confirm your subscription box is on its way with details of the box contents.
Have a question that hasn’t been covered in these FAQs? Other questions about our subscription service can be sent to us at firstname.lastname@example.org. Please note your email will only be responded to during our working hours (Monday-Friday 9 am-5 pm).