If I get the box that says nine cans, why does it say I only get 5+ new beers?
Putting it simply, this is based on how many beers we will brew and release each month.
Rest assured, at all levels we will bring you our newest brews and the very best value for your money.
The actual value of each month’s box will naturally go up and down across the year, yet your payment stays the same because it all averages out.
How does collection work?
Rather than having your monthly Beer Club Box shipped to you at extra cost, you can choose to collect it from Brew York HQ at Handley Park, Outgang Lane, York, YO19 5UP. This is NOT our York City Centre venue.
Please note, collection must be strictly within the following times:
Between 10am and 12pm Tuesday to Thursday.
OR Friday between 4pm and 10pm or Saturday between 12pm and 10pm when Handley Tap is open – please collect from the bar.
Parking is available at Handley Park.
How long will you hold my box for?
We will notify you when your box is ready, and we ask that you please collect your box as soon as you can. However, we can hold boxes for two weekends. After this time your box will be refunded and contents returned to stock. We just don’t have the room to store items for any longer than that – sorry.
Can I switch between ‘collection’ and ‘delivery’ options?
Whilst we will update your preference of ‘collection’ or ‘delivery’ for permanent changes (like change of address) we can not update for a temporary one off change.
All updates must be given no later than 7 days in advance of the next billing period.
We will acknowledge your request for a change of delivery within 2 days of receipt for your peace of mind. Please contact us if you have not heard anything from us after this time.
All changes in shipping costs will be applied to your next Beer Club box (whether an increase or decrease).
Can I add other web store items to be collected or delivered with my Beer Club box?
We’d love to be able to offer this, but as our web store team is so small at this time we are unable to accommodate this.
We will review this again in the future.
Can I have a say on which beers I get in my box?
Sorry – our Beer Club boxes contain the same beers for everyone at each tier and we are unable to offer a ‘customise’ option.
I have Gold Membership, why didn’t I get [Insert Beer Name] in my box?
We sometimes make a beer for export only, or we do a beer as an ‘away’ collab (one not brewed on our site) along with keg and cask only brews. These beers are not part of the guaranteed beers in your gold member box. Only beers due to be released primarily in the UK market by us, in cans, or ones brewed on our premises are part of the gold member guarantee. This isn’t to say they will not be available in the box, but this is on a discretionary beer by beer decision.
Keg only beers are small batch and as such are unviable as a canned product. We’d simply waste too much (as a percentage) beer running the canning line up and down to make the amount of cans a realistic proposition.
Cask only beers are made in an even smaller batch and are designed to be dispensed as cask, with secondary fermentation in cask to make the mild carbonation. They are firstly unsuitable to be put in can and secondly even more unviable than a keg only beer to be canned.
Export beers are exempt because of duty implications. We don’t pay duty on a beer due to be shipped abroad. This means it can not be sold in the UK so they are exempt from release here.
Exclusive beers are bought by the company who order it, in full. As part of the contract they own all of the brew so we can not give any to general sale or subscribers.
You may see a beer on Untappd and wonder why it’s not in your box. Please be aware that not everything you see on Untappd is available in can, available for general sale or even available in the UK.
Do I get free gifts?
We recently carried out a survey with our subscribers who made it clear it was all about the beer, so we removed regular gifts to enable us to offer better value boxes.
However, our Members and Gold Members will receive a little something to say thank you every 12 months. Our Gold Members will also be sent occasional surprise gifts in addition to their other included perks, too.
Will I be able to change my subscription level myself?
Yes, you will have the tools in place to enable you to do this yourself on our website.
Please note, when you move levels the benefits linked to the new choice of package will only come into effect after the 1st of the following month once your payment is received.
Please also note your 12 month anniversary gift only applies to Member or Gold Member subscriptions.
For existing subscribers, should you shift to ‘Explorer’ level from a Member or Gold Member you are no longer eligible for annual gifts and any previous membership time is disregarded. Should you upgrade again in the future your first month of that upgrade will be considered ‘month one’ and you will be eligible for anniversary gifts for every 12 months you are a Member or Gold Member.
Should you move between Member and Gold Member, your membership will stay continuous and your next 12 month anniversary gift will reflect the level you have been at for the majority of the previous 12 months.
Further questions? Email firstname.lastname@example.org
When will payment be taken?
Once you sign up, payment will be taken via direct debit on the 1st of each month.
When will I receive my box?
Your subscription box will arrive the week prior to our monthly YouTube Live Tasting. You will receive a monthly newsletter once your subscription has been shipped, containing details of what is in that box.
Where do you deliver to?
We can deliver to all of the UK. There are various zones which are covered and at different rates, the main zone is all of England and Wales, then these post codes only in Scotland; DD, DG, EH, FK, G, KA (except KA27 & KA28), KY, ML, TD, AB1 to AB16. AB21 to AB25, AB30, AB39, PA1 to PA19, PH1 to PH3. Delivery to these areas is charged at £6 per order (unless free delivery has been applied). We can deliver to other areas of the UK at an additional cost which will be calculated at checkout. If you live outside this area or have any queries please email us at email@example.com and we will do our best to help you out.
How do I change my delivery address?
You can change your delivery information on your Account area of the webshop.
Is there a minimum subscription period?
Nope! You can subscribe for as little or as long as you wish, however, we do reward subscribers who continue to subscribe with a free gift every 3 months.
How do I cancel?
You can cancel any time, either by your account section online, emailing firstname.lastname@example.org or cancelling your direct debit with your bank and letting us know. If you cancel after the payment has left your account on the 1st, you will receive that month’s box as your last Drinking Outside The Box box. Once your payment has been processed, we cannot change anything.
Can I swap out a beer I know I won’t like?
Every box is carefully curated to feature a range of styles and beers to suit all tastes, all for the £37 a month price. We encourage everyone to approach every beer with an open mind in the hope of trying and enjoying something new. If you know you definitely won’t like it, pass it on to a friend or family member to enjoy! We cannot offer refunds or exchanges for single beers.
What if I have a dietary requirement?
As each box is carefully curated, we cannot offer refunds or exchanges for single beers. All intolerances, allergies or dietary requirements should be considered before subscribing. All our beers that contain allergens will be clearly listed in the ingredients on the can label.
How is payment taken?
All payments are taken via Worldpay, we do not hold any financial data or card information on file. The payment provider is completely secure. You will be entered into a regular credit or debit card payment schedule.
Can I combine my subscription box beers with another order?
You cannot add extra beers or products from our webshop into your Drinking Outside The Box order, nor can we combine an order with your scheduled Drinking Outside The Box shipping. The subscription is a standalone product, and we cannot add additional products to the box. Please make a separate order if you wish to purchase additional beers or products from the webshop.
Why didn’t I receive my subscription this month?
If you didn’t receive your subscription when you should have, please check that your direct debit went through. If payment has not completed we will not send out your box. For further questions, if this happens, please contact email@example.com
How do I know when my subscription box has shipped?
You will receive a shipping notification from DHL, with tracking, when your box is on its way. You will also receive an email from Brew York the week commencing your box’s shipping, in the form of a Drinking Outside The Box subscriber newsletter, which will confirm your subscription box is on its way with details of the box contents.
Have a question that hasn’t been covered in these FAQs? Other questions about our subscription service can be sent to us at firstname.lastname@example.org. Please note your email will only be responded to during our working hours (Monday-Friday 9 am-5 pm).
What is included in events for tickets?
All main events are classified under the events tickets for discounts or free tickets. Local bar events like movie nights, beer tastings and brewery tours etc are not covered under the discounted tickets. Things like the Birthday Bash and the monthly YouTube Live events are covered. We will mention if your discounts are useable in each event, if nothing is mentioned then as a rule of thumb then no discount can be gained. If you need to know more before buying please contact us by email.