Full job description
Job Purpose
Ensure that all parts of the venue are operating effectively and efficiently with all employees doing their required duties.
Hours – 45h/week
Key responsibilities and accountabilities
- Oversee all recruitment
- Work closely with the wider management team within the venue
- Work on planning and implementing strategies to increase footfall and revenue streams
- Monitor the rotas to ensure adequate resource is allocated and where over resourced highlight to wider management team
- Overseeing the running of the shifts making sure the best quality of service available to the customer.
- Track the progress of weekly, monthly, quarterly and annual objectives
- Ensure stock that is delivered is inputted onto Tabology within 24 hours of delivery
- Discuss evaluation of employee performance and identify gaps and training needs
- Supervise and motivate staff to perform at their best
- Work with the Business development manager to hold events and work with the community
- Coach and support assistant manager, supervisors and Bar team
- Monitor retail operating costs, budgets and resources
- Support Implementation of Training programs and techniques to help develop the team
- Responsible for controlling incoming and outgoing stock with a focus on meeting company KPI targets
- Managing staffing levels effectively, controlling costs with a balance of delivering fantastic service and profitability.
- Oversee kitchen operations, ensuring kitchen managers and team are following company FS & H&S protocols. Conducting regular kitchen audits to drive standards and quality
- Communicate with all areas of the business
- Analyse consumer behaviour and adjust product positioning and venue presentation
- Handle complaints from customers
- Research emerging products and use information to discuss with the Director of Bar operations and the Operation Manager.
- Create reports, analyse and interpret retail data, like revenues, expenses and competition
- Make sure all employees adhere to company’s policies and guidelines
- Act as a Brew York Ambassador and set an example for our staff
- Oversee the overall functioning of the business and highlight where needs flexing/adjusting
- Monitor posts on social media about the venue to generate business and a following
- Keep up to date with licensing legislation and ensure employees are following (including challenge 25 policy and Ask for Angela), taking overall responsibility for the premises
- Ensure cellars and kitchens are maintained with a high standard of hygiene
- Proactive stance on health and safety in the work place, ensuring all is in line with health and safety standards
- Ensure monitoring and managing losses and employee performance to drive profitability
- Highlight any issues with equipment or beer to Retail Operations Manager /Retail Operations Director
- Ensure all events held in the venues are co-ordinated and everybody is aware.
- Ensure waste remains at a minimum on all stock and any issues highlight with Retail operations manager/ Retail Operations Director
- Ensure any maintenance issues are reported immediately
- Maximise the potential of the events spaces
- Oversee Kitchen and ensure following food Hygiene followed
Requirements and skills
- APLH
- Proven experience in management in hospitality or similar position
- Level 3 Food Hygiene
- Experience with recruiting and performance evaluation processes
- Customer service experience
- Good math skills with the ability to create and analyse reports, spreadsheets and sales statistics
- Leadership and organisational abilities
- Communication skills
- Problem-solving attitude
- Ability to work weekdays/evenings, weekends and public holidays when needed.
Job Type: Full-time: 45 hours per week
Pay: £36,000.00 per year
Work Location: In person: Goole
Apply: please email your CV and cover letter to people@brewyork.co.uk